March 2011
Intermediate to advanced
304 pages
9h 29m
English
book
Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations
by Beverly Scott, B. Kim Barnes
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INFORMATION AND ASSESSMENT
This is the phase of data collection and analysis. The purpose is to collect and evaluate information on the strengths and weaknesses of the client organization, identify problem areas, collect data on the as-is state, and, if appropriate, analyze the root causes. The internal consultant may do this by conducting structured or informal interviews or by observing aspects of the client system such as work processes, cultural norms, employee interactions, or performance levels. The internal consultant might also distribute questionnaires; send out customer surveys; or review operating statistics, performance rates, and company documents. Input may come from the front line, supervisors, managers, senior executives, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.