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Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations by B. Kim Barnes, Beverly Scott

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SECTION III

INTERPERSONAL SKILLS FOR THE INTERNAL CONSULTANT

As noted in earlier chapters, internal consultants have a particularly complex role in their organizations. Regardless of your area of expertise, living on the boundary line between being an insider and maintaining the neutral perspective of an outsider requires a sophisticated set of interpersonal and leadership skills. In this section, we will identify and explore some of the most useful ones:

  • communication skills
  • influence skills
  • problem-solving skills
  • negotiation skills
  • facilitation skills
  • coaching skills.

In addition, other people-focused skills such as conflict management, project management, and innovation facilitation may become important for specific situations or engagements. ...

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