Introduction

Are you more concerned about the quality of your business or are you concentrating more on getting deeper into the business of quality?

—Mikel J. Harry

For a long time, businesses worldwide have been leveraging best practices, principles, and methodologies to improve their performance. An overview of the evolution of quality to support organizational excellence and culture transformation is presented in Figure I.1. The diagram provides timelines when certain methodologies and best practices first gained acceptance within different industries. With new knowledge and applications, some of these methodologies have evolved over time to keep pace with unprecedented change and still remain relevant to the industry, while others have ...

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