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List of Figures
List of Tables
Section ACreate a Shared Need
1Understand the Need for Change
Business and Culture
Choice of Models in the Realm of Culture
An Approach to Organizational Culture Assessment
2Select the Change Approach That Is Right for Your Organization
Detailed Comparison of Critical Characteristics for the Three Types of Change
3Select the Framework for Change
Section BShape a Vision
4Integrate the Excellence Journey with the Organization’s Strategy
5Integrate Organizational Culture with Strategy
6Design a Business Excellence Model to Implement the Excellence Journey
How the Model Works
Resource Deployment to Support the Model
Section CMobilize Commitment
7Define the Roles ...