Chapter 1

Understand the Need for Change

The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.

—Edgar Schein

Recognizing the need for change must be established before undertaking any excellence journey. There has to be an inspiring reason (not a burning platform) that creates a desire to initiate change in an organization. Burning platforms are helpful while running a sprint, not a marathon. A transformational journey undertaken purely on the basis of a burning platform has a very narrow internal focus. It creates an environment of uncertainty where employees fear job loss; protect their own interest; ...

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