Chapter 2

Select the Change Approach That Is Right for Your Organization

I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.

—Jimmy Dean

The assessment informs the nature and size of the opportunities for improvement. Understanding the characteristics of these opportunities is critical in identifying and selecting the type of change required that will best meet the needs of your organization. Most organizations fail to realize that selecting the correct type of change approach is one of the most crucial steps in their excellence journey. An incorrect selection of the change type at this stage leads to failed efforts or disappointing results. In other words, the wrong approach equals wrong results. ...

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