Chapter 6

Design a Business Excellence Model to Implement the Excellence Journey

If you think you can or you think you can’t, you’re absolutely right.

—Henry Ford

According to the 2017 PEX Network’s, “Global State of Process Excellence” report 38% of respondents said that the current scope of their process deployment was enterprise wide—this is an increase of 2% from 2015 (Figure 6.1). At the same time, the small-scale pilot implementation has also increased from 13% to 14%. It is heartening to know that the percentage of organizations with no process excellence programs have reduced from 10% to 8%. As process reaches a higher position on the corporate agenda, it is anticipated that this number will continue to reduce and in the next few years, ...

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