Chapter 7

Define the Roles and Responsibilities of the Change Facilitators

A lot of people have gone further than they thought they could because someone else thought they could.

—Zig Ziglar

Depending upon the model and the structure that you design for the excellence journey in your organization, you need to develop job descriptions for all positions (as per the approved budget) that will be directly responsible for supporting the implementation. Whether you are redefining an existing role or creating a new position, it is good practice to first develop a broad outline of responsibilities for the position before creating a detailed job description. Create a summary in a before and after format for all positions expected to undergo change. A ...

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