Chapter 9

Organize Visits to Best Practice Organizations for Leaders to “Go See Learn”

I’ll go anywhere as long as it’s forward.

—David Livingstone

Seeing is believing. Toyota promoted this concept by asking managers to “Go to Gemba,” which in Japanese means to go to the actual place of work where value is created. Taiichi Ohno, an executive at Toyota, led the development of the concept of the Gemba walk. Gemba walks denote the action of going to see the actual process, understand the work, ask questions, and learn. The Gemba walk is an opportunity for staff to stand back from their day-to-day tasks to walk the floor of their workplace to identify wasteful activities. Gemba walk is designed to allow leaders to identify existing safety hazards, ...

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