Chapter 20

Build the Problem-Solving Muscle of the Organization

Education is the most powerful weapon which you can use to change the world.

—Nelson Mandela

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Training for professional skill and leadership development is by far the most important element in engaging employees while they experience change during an organization’s transformation journey. In today’s business environment, organizations across industries have realized the importance of training employees in creative and innovative approaches to problem solving as important skills for success. Some of the organizations are not just solving problems creatively, but also defining, measuring, ...

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