Chapter 26

Develop Individual Performance Measures for Leaders to Build Accountability

Tell me how you measure me and I will tell you how I’ll behave. Measurements drive behavior. If you do not have the right measurements, you have no right to expect the right behavior.

—Dr. Eli Goldratt

In the sequence of building the foundation for change, this is the final element to build after all other foundational elements have been developed. The reason why we do this at the end is because it provides leaders an opportunity to consider performance metrics that could arise from any of the previous foundational elements before finalizing the individual performance measures (IPMs), also commonly known as individual key performance indicators (KPIs) or individual ...

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