Understand These First
Key Topics Covered in This Chapter
- How teams and work groups differ
- Types of teams
- The costs and benefits of teams
- Determining whether a team is the best approach to handling a task
THE WORD team is used loosely by organizations. “We’re all part of the team,” a boss will tell employees. Team implies unity of purpose, collaboration, and, to some people, a measure of equality. Yet few human assemblages in the workplace qualify as teams. More often they are work groups. In a work group, each member is directed by a common manager or supervisor, but individual members do not necessarily collaborate with each other to complete their tasks. Figure 1-1 graphically illustrates the connections between members of ...