1

Team Concepts

Understand These First

Key Topics Covered in This Chapter

  • How teams and work groups differ
  • Types of teams
  • The costs and benefits of teams
  • Determining whether a team is the best approach to handling a task

THE WORD team is used loosely by organizations. “We’re all part of the team,” a boss will tell employees. Team implies unity of purpose, collaboration, and, to some people, a measure of equality. Yet few human assemblages in the workplace qualify as teams. More often they are work groups. In a work group, each member is directed by a common manager or supervisor, but individual members do not necessarily collaborate with each other to complete their tasks. Figure 1-1 graphically illustrates the connections between members of ...

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