Chapter Two

Credibility Makes a Difference

Think about your own personal experiences with individuals you consider to be leaders. These relationships have much to teach you about the difference that people can make in your life—and in the lives of others.1 Take a moment to think of a time when you willingly followed the direction of someone you admired and respected as a leader. Make some mental or written notes as you answer the following questions:

  • What was the situation—the project, program, or activity—in which you were involved with this person? What was the project or activity expected to accomplish?
  • What three or four words would you use to describe how you felt when you were involved with this person? How did this leader make you feel ...

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