Chapter Two: Credibility Makes a Difference
1 See J. M. Kouzes and B. Z. Posner, The Leadership Challenge, 4th ed. (San Francisco: Jossey-Bass, 2007), pp. 199–211, for a discussion about how people learn to lead.
2 I. Federman, remarks to the Leavey School of Business, Santa Clara University, April 2, 1991.
3 You can find a summary of our own empirical studies on our website, www.leadershipchallenge.com/WileyCDA/Section/id-131060.html.
4 Our research built upon earlier work by Stanford University professor Charles O'Reilly, and most specifically, C. A. O'Reilly, “Charisma as Communication: The Impact of Top Management Credibility and Philosophy on Employee Involvement,” paper presented to the Annual Meeting of the Academy of Management, Boston, ...