Index
Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.
A
Abedin, Huma, 126
accurate vs. inaccurate information, 22–23
acute stage, 46
advertising, 269–270
Allen, Thad (Admiral), 8–9, 21
anatomy of a crisis, 45–47
Anderson, Kyle, Jr., 163
elements of a good apology, 263
approval process, 273–274
Arab Spring, 76–77
Ariely, Dan, 136–137
Arison, Mickey, 68–69
attitude adjustment, 21–25
Audi, unintended acceleration problem, 27–28
Avalon, 29
Avery Dennison, 220–221
avoiding bad publicity, 152
B
bad news
breaking, 249–251
communicating, 23
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