Index

Application integration, 112

business process automation, 112

complete customer picture, 112

data-level integration, 113

developing, 115

integration testing, 115116

linking data between systems, 116

managing data-level integration, 114

data mapping, 115

integration scenarios and applications, 114

managing user interface integration, 116

tools, 113114

user interface integration, 113

“As is” process flow diagram, 102

Box-to-box process flow, 102

Business process automation, 112

Business rule tracking template, 104

Business value of data, 125

Carrot <i>vs.</i> stick approach, 148

Change management, 149

Classroom training, 140

Co-located CRM, 170

CRM application

configuration and customization, 28

customer records, 26

customer service features, ...

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