Index
Application integration, 112
business process automation, 112
complete customer picture, 112
data-level integration, 113
developing, 115
linking data between systems, 116
managing data-level integration, 114
data mapping, 115
integration scenarios and applications, 114
managing user interface integration, 116
user interface integration, 113
“As is” process flow diagram, 102
Box-to-box process flow, 102
Business process automation, 112
Business rule tracking template, 104
Business value of data, 125
Carrot <i>vs.</i> stick approach, 148
Change management, 149
Classroom training, 140
Co-located CRM, 170
CRM application
configuration and customization, 28
customer records, 26
customer service features, ...
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