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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

EXPLORE OTHERS’ PATHS

In Chapter 5, we recommended that whenever you notice safety is at risk, you should step out of the conversation and restore it. When you have offended others through a thoughtless act, apologize. Or if someone has misunderstood your intent, use Contrasting. Explain what you do and don’t intend. Finally, if you’re simply at odds, find a Mutual Purpose.

Now we add one more skill: Explore Others’ Paths. Since we’ve added a model of what’s going on inside another person’s head (the Path to Action), we now have a whole new tool for helping others feel safe. If we can find a way to let others know that it’s okay to share their Path to Action—their facts and, yes, even their nasty stories and ugly feelings—then they’ll be more ...

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Publisher Resources

ISBN: 9780071771320