September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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5
Make It Safe
How to Make It Safe to Talk About Almost Anything
The last chapter contained a promise: If you spot safety risks as they happen, you can step out of the conversation, build safety, and then find a way to talk about just about anything. In this chapter, we’ll fulfill that promise by teaching what it takes to restore safety.
To get started, let’s eavesdrop on a couple as they try to discuss one of the most delicate of topics—physical intimacy.
First a little background. Jotham thinks he and Yvonne are intimate with each other far too seldom. Yvonne is satisfied with their physical relationship. For years, the two have acted out rather than talked out ...
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