Neil FitzGerald—Thanks to all the authors for delivering on our joint goals of making this book a reality and for truly applying yourselves in tough times. You are all world-class and it was a treat to work with each of you.
Special recognition also goes to the Crystal Product and R&D teams for delivering this world-standard suite of products and the truly great leaders at Business Objects—you know who you are.
James Edkins—I would like to thank my wife, Cristine, and my two sons Ryan and Ross, for their patience during the writing of this book.
Annette Jonker—I’d like to thank Neil and contribute, and Kelly for practically writing the chapters for me. I’d customers that I have had the privilege to work with for helping me push ...