Cultural Enablers

2 The Cultural Enablers Dimension

DOI: 10.4324/9781003425519-2

People will understand something if the reasoning is explained to them. But understanding by itself will never get things put into practical operation. People will not swing into action until they are convinced by the arguments. Understanding is a function of reason, whereas conviction is an emotion.^*

* Shigeo Shingo, The Sayings of Shigeo Shingo: Key Strategies for Plant Improvement, trans. Andrew P. Dillon (Cambridge, MA: Productivity Press, 1987), 129.

—Shigeo Shingo

The Importance of Culture

Upon closer look at the Shingo Model, one can see that the Cultural Enablers dimension sits at the base of the principles pyramid (Figure 2.1). While many people incorrectly assume that ...