The information technology (IT) department’s first and most important role is to provide (make or buy, customize, implement, and support) applications to help business processes perform faster, more economically, and with greater capacity. These applications must do the following:
Ensure that people can access the data they need and understand them (“the right data in the right place, at the right time, and in the right format” portion of our goal)
Help those who use them create correct data for later data customers
Both points require that applications be tightly aligned with business processes and that the business processes themselves be well defined. Many business ...