1. Thomas H. Davenport and Jeanne G. Harris, Competing on Analytics: The New Science of Winning (Boston: Harvard Business School Press, 2007).
3. Privacy Rights Clearinghouse, “A Chronology of Data Breaches Reported Since the ChoicePoint Incident,” http://www.privacyrights.org/ar/ChronDataBreaches.htm.
4. Nicholas Carr, “IT Doesn’t Matter,” Harvard Business Review, May 2003, 41–49.
5. Carr does not use this model. He calls the first phase “IT build-out,” although I prefer “coherent IT infrastructure,” after Understanding Information, report by P-E Center for Management Research, Surrey, UK, 1994. Understanding Information ...