Too many people were working on the mind without paying sufficient attention to the heart.
—Kotter and Cohen
This chapter covers the phase of operating the DG program. It probably bears repeating that this is not the last phase of a linear process, but is instead the final step in a life cycle. It is also never ending. Like data governance itself, the Rollout and Sustain phase of the program represents the day-to-day activities.
The format of this chapter will also change, since discreet tasks are not as prominent here. Some sections will use the format we have used in Chapters 6–12. Others will appear differently, because there are no special techniques or deliverables to consider other than ones any competent professional ...