CHAPTER 6

Seven Basic Quality Tools

Graphical Tools to Solve Quality Problems

Introduction

This chapter explains the graphical techniques that have been applied as problem-solving tools in quality improvement. These graphs and charts are helpful in detecting and solving quality problems. In this chapter we discuss the quality tools. These are commonly known as the seven basic tools of quality. These graphical tools come under information visualization. We provide examples and specific situations in which these graphical techniques are used in detecting and solving quality problems.

Seven Basic Tools of Quality

The following seven graphical tools are considered the basic tools of quality:

  1.   Process Maps

  2.   Check Sheets

  3.   Histograms ...

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