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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

4

From Conflict to Cooperation

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An ounce of prevention is worth a pound of difficult people.

You already communicate successfully with most people, and you have difficulties with only a few people. Our purpose in the following chapters is to bring into your awareness communication skills that you unconsciously use already to build trust in relationships with people you care about. Once you recognize these skills, you can begin to use them on purpose, with problem people to turn conflict into cooperation.

Two Essential Skills: Blending and Redirecting

What is it about people that makes some so easy to relate to and others so difficult to deal with? ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723