From Conflict to Cooperation


An ounce of prevention is worth a pound of difficult people.

You already communicate successfully with most people, and you have difficulties with only a few people. Our purpose in the following chapters is to bring into your awareness communication skills that you unconsciously use already to build trust in relationships with people you care about. Once you recognize these skills, you can begin to use them on purpose, with problem people to turn conflict into cooperation.

Two Essential Skills: Blending and Redirecting

What is it about people that makes some so easy to relate to and others so difficult to deal with? ...

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