Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification

Chapter 12. Additional Tools and Methods

<feature><title>Sections</title>

	Introduction
12.1	Brainstorming
12.2	Affinity Diagram
12.3	Cause-and-Effect Diagram and Matrix
12.4	Check Sheets
12.5	Stratification
12.6	Gantt Chart
	Summary
	References
Appendix 12.1	Using Minitab for the Cause-and-Effect Diagram
Appendix 12.2	Using JMP for the Cause-and-Effect Diagram

</feature><feature><title>Learning Objectives</title>

After reading this chapter, you will be able to:

<objective>

Use diagnostic tools for stabilizing, improving, and innovating a process.

</objective> <objective>

Brainstorm for ideas about a process, product, service, or design.

</objective> <objective>

Identify the structure for a set of ideas generated in a brainstorming session using an affinity diagram. ...