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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification by Ph.D. Edward A. Popovich,, Ph.D. David M. Levine,, Ph.D. Howard S. Gitlow,

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Chapter 17. Six Sigma DMADV Case Study[1]

<feature><title>Sections</title>
 

Introduction

17.1

Background

17.2

Define Phase

17.3

Measure Phase

17.4

Analyze Phase

17.5

Design Phase

17.6

Verify/Validate Phase

 

Summary

</feature>
<feature><title>Learning Objectives</title>

After reading this chapter, you will appreciate the structure and intricacies of performing a Six Sigma DMADV project.

</feature>

Introduction

This chapter provides a detailed expose of a successful Six Sigma DMADV project in a service environment. It is hoped that reading a detailed case study will enhance your appreciation of, and ability to perform, a Six Sigma DMADV project.

Background

The University of Miami School of Business Administration’s Department of Management Science decided to consider ...

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