Further Reading
Alan Cooper has a good chapter on mental models in his book About Face [Coo95]. Robert Hoekman also covers mental models in Designing the Obvious [Hoe06]. Joel Spolsky’s User Interface Design for Programmers [Spo11] covers mental models from the perspective of a developer.
Jakob Nielsen has written about mental models.[45]
Footnotes
[38] | |
[39] |
Clifford Nass writes about research on this topic in The Man Who Lied to His Laptop [NY10]. |
[40] |
The model espoused by the visual representation of the product (its user interface) is sometimes also called the design model, manifest model, or designer’s model. |
[41] |
The model espoused by the implementation is sometimes also called the ... |
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