May 2017
Intermediate to advanced
348 pages
7h 53m
English
Content preview from Designing Bots
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Chapter 16. Conversation Scripting
Love without conversation is impossible.
—MORTIMER ADLER
IN THIS CHAPTER WE will script the conversations our B2B and B2C bots will have. We will break down the conversations into flows (sometimes called stories), and detail the entities we want to extract. We will start to map edge cases and error handling, and will decide when to use plain text and when to use rich controls.
At a high level, here is the flow we would like to facilitate with both bots (Figure 16-1).
Figure 16-1. A high-level view of the PTOBot/VacationBot flow
I have highlighted the PTOBot part in blue and the VacationBot part in peach. We will now outline the specific flows that compose the use case for each bot.
Outline of Flows
The first step we are going to take is exploring the different flows that compose our bots’ use cases.
Onboarding
As previously discussed, a thoughtful onboarding could be the difference between a successful bot engagement and an abandoned bot. In this section we will try to follow the best practices of demonstrating value and providing a call to action.
Key takeaway
Thoughtful onboarding could be the difference between a successful bot engagement and an abandoned bot.
PTOBot
The PTOBot onboarding is slightly complex. It starts with the person who installed the bot, and continues to the team the bot was added to (Figure 16-2). I will highlight 1:1 interactions in blue ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.