July 2015
Intermediate to advanced
300 pages
6h 18m
English
Content preview from Designing Delivery
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 3. IT as Conversational Medium
Serving as a medium for digital conversation is IT’s new mandate. Responding to this mandate means radically transforming IT’s understanding of its purpose, as well as its approach to fulfilling that purpose. It means replacing information systems management with empathic conversation as both the driving force and the ultimate goal by which post-industrial IT measures itself.
IT has traditionally taken an industrial approach to building and operating systems. It has concentrated on implementing large-scale solutions with high up-front costs and an equally large presumed return on investment. Development has proceeded in linear phases, from initial conception, through design, development and testing, to completion. Project management has used sophisticated tools and processes that have required specialized expertise.
IT took this approach under the impression that it could, and must, predict needs and capabilities in advance. Business requirements were seen to be highly complicated and thus to need highly complicated solutions and solution implementations. IT organizations invested millions of dollars in software solutions such as ERP systems that were intended to model the entire business.
All-encompassing enterprise projects took years to deploy and often cost as much to implement as they did to buy. Sadly, more projects failed than succeeded. IT developed a reputation for an inability to reliably deliver on its claims. Large-scale IT projects ...
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