October 2016
Intermediate to advanced
153 pages
4h 18m
English
Content preview from Designing Service Processes to Unlock Value, Second Edition
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Chapter 1
2. Sampson and Froehle (2006).
3. Davis, Spohrer, and Maglio (2011).
5. Tensator (2013).
Chapter 2
2. The description of the e-learning platform Blackboard is based on information from the Blackboard Website (accessed June 19, 2016): www.blackboard.com/
6. Kuburas (2010); Jermyn (2011).
7. This box is based on information from the Connected Technology Solutions Website (accessed June 20, 2016): www.connectedts.com and a presentation ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.