Bots can be broadly divided into two categories: chat bots and smart bots
. Chat bots respond using a predefined set of rules and hence the responses are limited. For example, if you build a bot for reserving a table in a restaurant, the bot would always ask the basic questions of date and time, number of people, and seating preference (indoor/outdoor). If you throw a random request at the chat bot, it might not respond with a meaningful message or might just respond with a generic ...