DevOps and Business

Chapter 7. Improving Culture and Reaping Rewards

DevOps fosters a culture of continuous learning and improvement Throughout this report, I’ve talked about techniques and methods for organizations to improve cross-departmental processes and cooperation. However, at its core, DevOps is about culture (as noted by the CAMS abbreviation, in which “C” stands for culture). And culture, first and foremost, is about people.

For that reason, one of the primary factors of success or failure of DevOps adoption is the human factor. All of the suggestions in this report are aimed at creating an environment that encourages collaboration and empathy because these qualities help to create business value through better quality. However, many organizations suffer from distrust among the groups, which creates a challenge when moving toward a more open culture. To achieve a culture that supports the technical and process changes of DevOps, you need to not only show local value to everyone involved, but also create an environment that encourages collaboration, trust, and empathy among people across the entire organization.

Fostering Empathy

The most nonconcrete concept that’s often associated with DevOps is empathy.

All people are different. They have different backgrounds, beliefs, and experiences. To make matters even more complicated, those individual experiences and points of view can change over time. Yet to maximize the organizational value, individuals with different backgrounds, titles, and ...