Chapter 17 Anecdotes, Accidents, and Altruism

In Chapter 8, there were a few vignettes which characterized and exemplified the emerging spirit and culture of DHL. Here are a few more stories, all true, and a closing story from Pat Lupo to introduce his contribution to this history in the following chapter.

Excellence Discovered

In Search of Excellence, by Peters and Waterman, attracted the attention of DHL leaders when it was released in 1982. Many of them thought that DHL ought to have been a case study. Shortly after the release, someone put together a training program based on the book, and released it for purchase. DHL Africa picked it up, and the senior leaders were trained to deliver the course to the various country staff scattered across ...

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