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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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  LESSON 9  Beyond Orientation

Executive Development: From Silos to Synergy

Walt was very firm in stating that Disneyland—the dream—was the star. It was his way of controlling the people with their outsized egos who thought that they or their divisions, departments, or functions were responsible for our success.1

—Van France

Frank Wells, the COO of the Walt Disney Company, couldn’t have been happier. The results of the executive seminar designed and implemented by the Disney University were just what he envisioned.

Frank places a telephone call to the manager of the Disney University at The Disney Studio and says, “Michael [Eisner] and I can already see the benefits of ‘Disney Dimensions.’ It has changed the dynamics between the operating units ...

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