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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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NOTES

A Note from the Author

1. Van Arsdale France, Window on Main Street: 35 Years of Creating Happiness at Disneyland Park, Nashua, NH, Laughter Publications, Inc./Stabur Press, Inc., 1991, p. 4.

2. Interviews with Tom Eastman, retired corporate director, The Disney University, May 29, July 28, and August 8, 2012; interview with Kris McNamara, retired vice president, environmental policy, The Walt Disney Company, August 11, 2012.

Prologue

1. Van Arsdale France, Window on Main Street: 35 Years of Creating Happiness at Disneyland Park, Nashua, NH, Laughter Publications, Inc./ Stabur Press, Inc., 1991, p. 10.

2. Interview with Dave Smith, chief archivist emeritus of The Walt Disney Archives, June 15, 2012.

3. Van Arsdale France, Window on Main ...

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