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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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Epilogue

I was convinced that management and owners could come and go, but Walt’s dream would last forever.1

—Van France

How do organizations remain relevant?

Organizational culture is dynamic, as are the conditions in which organizations must operate. The Walt Disney Company has seen its share of change, as has the Disney University.

From the earliest days of Disneyland in California and Walt Disney World in Florida to international operations in Japan, France, Hong Kong (and soon Shanghai), the Disney University has played a central role in perpetuating Walt Disney’s goal of creating The Happiest Place on Earth.

Perfection isn’t the goal. No organization can claim to have achieved or maintained perfection. The training and orientation programs ...

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