5
Change the Practice, Change the Culture
Rather than fulfilling the expectation that they will provide answers, leaders have to ask tough questions…Instead of orienting people to their current roles, leaders must disorient them so that new relationships can develop…Instead of maintaining norms, leaders have to challenge “the way we do business” and help others distinguish immutable values from historical practices that must go.
– Ron Heifetz and Donald Laurie
“No CEO will ever get fired for being ignorant about their own culture”, my friend and colleague Paul provocatively likes to say. CEOs do get fired for lots of things, including dodgy ethical practices attributable to culture, but rarely is culture directly one of those things. This is ...
