eBay Hacks, 2nd Edition

Remove Unwanted Feedback

Strike a deal with the other party and mutually agree to withdraw feedback comments.

eBay doesn’t kid around when it comes to feedback, and neither do most users. Although eBay is quite clear about stating that every member who leaves feedback is responsible for his or her own words and that, once posted, feedback cannot be retracted, there is indeed a way out.

In fact, there are several circumstances under which eBay will remove a feedback comment:

• The feedback comment contains offensive language, personal identifying information, links to pictures or web sites, or false claims with regard to eBay policies or law-enforcement organizations.

• The feedback was used as a means of coercion or blackmail.

• eBay receives a court order finding that the feedback is slanderous, libelous, defamatory, or otherwise illegal, or as a result of a settlement agreement.

• Both you and the other member complete the Mutual Feedback Withdrawal process described in this hack.

• eBay is notified by SquareTrade to remove the feedback, as explained later in this hack. (Useful if you can’t get ahold of the other member.)

Go to pages.ebay.com/help/policies/feedback-removal.html for the complete scoop.

Mutual Feedback Withdrawal

eBay introduced the Mutual Feedback Withdrawal process to give two parties involved in a dispute an incentive to reconcile, even after they’ve left feedback for one another. The concept is simple; after each of you have cooled down and realized that you’d both be willing to ...