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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results by Anthony C. Mersino

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Chapter 6. Relationship Management

An Introduction to Relationship Management

Chapter 6 is about relationship management, using our emotional understanding of others to build relationships with them. The relationship management domain builds on the first three emotional intelligence domains. In other words, our success in relationship management is going to be a function of our success in self-awareness, self-management, and social awareness.

What does relationship management have to do with project managers? Most people would agree that relationships are the bedrock of life, business, and even projects. They are especially critical to PMs for the following reasons.

Projects Are a Team Effort

Remember that project management is getting work done through ...

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