March 2019
Beginner to intermediate
48 pages
1h 6m
English
Content preview from Empathy at Work
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 6. Conclusion: You Are in Control
In the introduction to this report, I said that I wasn’t going to tell you anything about empathy that you didn’t already know. The concepts I’ve discussed here aren’t groundbreaking, but they can be very challenging for people to internalize and master. Most of us aren’t born knowing exactly how to show empathy. Luckily, most of us can learn through trial and error—remember, failure is part of the process of learning—the steps we need to take in order to show empathy daily and contribute to a healthy, collaborative, positive work culture. It takes only one person to begin making positive changes in the office: you can help steer how every conversation evolves by taking ownership of your reaction and moving forward with intention. Remember, when it comes to engaging empathy at work, you are in control.
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