Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Engagement Drivers

So what should be a part of any organizational assessment? What is important to the success of an entity? After reviewing numerous studies and doing some of our own research, we have come up with the following systems, processes, and factors that serve as drivers of employee engagement (see Figure 2.3).

Culture

What are our shared norms? Culture is derived from the Latin word colere, which means “to cultivate”¹,² At work in our organizations, we cultivate certain types of behavior patterns or shared norms. Sometimes these behavior patterns are more or less similar to the ones we espouse. Many organizations use the term “values” to describe their espoused or desired culture. The larger the variance between the espoused ...