How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement

The differences described in Chapter 4 have important implications for employee engagement and how to achieve and maintain it. First, and critically important, government agencies have an extreme dependence on their human capital—their talent—and this means that public-sector managers must make engagement a top priority, even more than their private-sector counterparts.

This is particularly true in today’s environment of budget cuts, downsizing, attacks on public-sector benefits, very limited pay raises (or even pay cuts), and the general demand for government to do more with less. Because government managers have ...

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