Chapter 7

Re-engineering

LEARNING OBJECTIVES

After reading this chapter, you will be able to understand:

  • Business process re-engineering (BPR)
  • IT-driven BPR and non-IT-driven BPR
  • Characteristics of business processes
  • Maturity levels of business processes
  • Life cycle of BPR projects
  • Life cycle of an IT-driven BPR project
  • Mode of BPR projects
7.1  INTRODUCTION

Business process re-engineering1 (BPR) is fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance measured in terms of cost, quality, service and speed.

The definition assumes that the business processes have the scope for improvement. There are various reasons why the existing business processes seem to become inefficient over ...

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