Chapter 1. Getting Started with Enterprise SRE
Introducing SRE into an existing enterprise can seem daunting, so we’ve gathered suggestions here to help you. Get started by evaluating your existing environment, setting expectations, and ensuring you take steps in the right direction as you assess SRE and how it might work within your organization.
Evolution Is Better Than Revolution
One of the defining features of enterprises is that there will always be a history of previous IT/management information system (MIS) methodologies and principles, and we will discuss a few common methodologies in detail. Regardless of the current state, we’ve seen the most success in adopting SRE when choosing to evolve and complement existing frameworks rather than fighting them head-on. Also, SRE is not immune to the fact that with any technology adoption process, history matters (see the Wikipedia page on path dependence). In short, this means that in a complex system such as an enterprise, applying the same changes from different places will lead to divergent and not convergent outcomes. We’ll start with some examples of how to succeed with different popular frameworks.
SRE Practices Can Coexist with the ITIL Framework
The Information Technology Infrastructure Library, or ITIL, is a set of detailed practices for IT activities, such as IT service management (ITSM). Not every enterprise uses ITIL, but if you do have some level of ITIL adoption in your organization, then be prepared for there ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access