Book description
Is your organization rapidly accumulating more information than you know how to manage? This book helps you create an enterprise search solution based on more than just technology. Author Martin White shows you how to plan and implement a managed search environment that meets the needs of your business and your employees. Learn why it’s vital to have a dedicated staff manage your search technology and support your users.
In one survey, 93% of executives said their organization is losing revenue because they’re not fully able to use the information they collect. With this book, business managers, IT managers, and information professionals can maximize the value of corporate information and data assets.
- Use 12 critical factors to gauge your organization’s search needs
- Learn how to make a business case for search
- Research your user requirements and evaluate your current search solution
- Create a support team with technical skills and organizational knowledge to manage your solution
- Set quality guidelines for organizational content and metadata
- Get an overview of open source and commercial search technology
- Choose an application based on your requirements, not for its features
- Make mobile and location-independent search part of your solution
Publisher resources
Table of contents
- Preface
- 1. Searching the Enterprise
- 2. Enterprise Search Is Difficult
-
3. Defining User Requirements
- Information Seeking Models
- Another Search Engine! Why?
- User Requirements and User Satisfaction
- Climate Surveys
- Diaries
- Focus Groups
- Help Desk Calls
- Microsoft Product Description Cards
- Personas
- Team Meetings
- Usability Tests
- Use Cases
- User Interviews
- User Surveys
- Search Benchmarking
- Search Logs
- Stories
- User Feedback
- Writing the User Requirements Report
- Summary
- Further Reading
-
4. Planning for Search
- Making a Business Case
- Invest in Skills Before Software
- Search Support Team
- Stakeholder Analysis
- Business Impact
- Search Owner
- Content
- Technology
- Infrastructure
- Disaster Recovery
- Security
- Performance
- Metadata and Taxonomies
- Help Desk
- Usability
- Training and Support
- Risks
- Web Site Search
- Summary
- Further reading
-
5. Search Technology Part 1
- Content Gathering
- Connectors
- Document Filters and Language Identification
- Parsing and Tokenising
- Stop Words
- Stemming and Lemmatization
- Dates
- Phrases
- Processing Pipeline
- Building and Managing the Index
- Security and ACLs
- Query Management
- Spell Checking
- Retrieval Models
- Ranking
- Summarization
- Document Thumbnails
- Summary
- Further Reading
- 6. Search Technology Part 2
- 7. The Business of Search
-
8. Specification and Selection
- The Project Teams
- The Global Dimension
- Risk Management
- Project Schedule
- Writing the Specification
- Functional Specification
- Questions for the Vendors
- Building the Vendor Short List
- Using a Consultant
- Using a Implementation Partner
- Open Source Software Procurement
- The Best of Both Worlds?
- Proof of Concept
- Contract Negotiation
- Summary
- Further Reading
- 9. Installation and Implementation
-
10. Managing Search
- Search Support Team Roles
- Supporting Global Enterprise Search
- Creating a Centre of Search Excellence
- Search Team Skills
- Help Desk Management
- Security and Compliance
- Search Liaison Specialists
- Reporting Lines
- Test Searches
- Best Bets
- Usability Tests
-
Search Logs
- Top 50 Searches by Search Terms/Query
- Top 50 Searches Leading to Only a Few or No Results Being Presented
- Top 50 Searches Leading to No Document Being Selected
- Top 50 Most Requested Documents
- Top 50 Searches Where More Than Three Pages of Results Were Presented
- Clicks on Best Bets
- Clicks on Facets and Filters
- Feedback Forms
- Training and Support
- Establishing Good Communications
- Summary
- Further Reading
-
11. A Future for Search
- 1. The Petabyte Challenge
- 2. Industry Consolidation and Expansion
- 3. The Impact of Microsoft SharePoint
- 4. Big Data and Text Analytics
- 5. Business Intelligence and Unified Information Access
- 6. Mobile Search
- 7. Cross-Session Search
- 8. Social Search
- 9. Federated Search
- 10. Developments in Information Retrieval
- 11. Enterprise Search Professionals
- 12. The Digital Workplace
- 13. Does ‘enterprise search’ Have a Future?
- Further Reading
- 12. Critical Success Factors
- A. Resources
- B. Vendor List
- Glossary
- About the Author
- Copyright
Product information
- Title: Enterprise Search
- Author(s):
- Release date: November 2012
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781449330446
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