book

Enterprise Search

by Martin White

November 2012

Beginner to intermediate

189 pages

5h 3m

English

O'Reilly Media, Inc.

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How to Use This BookSafari® Books OnlineHow to Contact UsAcknowledgments
Every Day Is a Decision DayInformation as a Corporate AssetThe Information ParadoxEnterprise SearchSearch and Information RetrievalSearch Is a DialogSearch Has to Be ManagedWhy Search Is ImportantCapitalizing on information investmentReactive to business opportunitiesMaking the best use of staff expertiseBringing new staff on board more quicklySpeeding the process of acquisitionSupporting mobile workersReducing workplace stressSummaryFurther Reading
A Day at the OfficeThere Are 3,245 ResultsThere Are 9 ResultsThere Are 230 Results There Are 400 ResultsThere Are 425 Results There Are 390 Results You Think It’s All the Relevant InformationA Short History of SearchA Short History of Information RetrievalRecall, Precision, and RelevanceWhy Can’t Our Search Be Like Google?With Web Search You Have OptionsInformation QualityPoor TitlesNo Author InformationMetadataAmbiguous Date FormatsDocument StructureLanguageSummaryFurther Reading
Information Seeking ModelsAnother Search Engine! Why?User Requirements and User SatisfactionClimate SurveysDiariesFocus GroupsHelp Desk CallsMicrosoft Product Description CardsPersonasTeam MeetingsUsability TestsUse CasesAnalysisComplianceExpertiseInductionItemLearningMobileMonitorProductTaskUser InterviewsUser SurveysSearch BenchmarkingSearch LogsStoriesUser FeedbackWriting the User Requirements ReportSummaryFurther Reading
Making a Business CaseInvest in Skills Before SoftwareSearch Support TeamStakeholder AnalysisBusiness ImpactSearch OwnerContentOwnerScopeDocument Size and File FormatsMetadata ManagementLanguageSecurityTechnologyInfrastructureDisaster RecoverySecurityPerformanceMetadata and TaxonomiesHelp DeskUsabilityTraining and SupportRisksWeb Site SearchSummaryFurther reading
Content GatheringConnectorsDocument Filters and Language IdentificationParsing and TokenisingStop WordsStemming and LemmatizationDatesPhrasesProcessing PipelineBuilding and Managing the IndexSecurity and ACLsQuery ManagementSpell CheckingRetrieval ModelsRankingSummarizationDocument ThumbnailsSummaryFurther Reading
Entity ExtractionPeople SearchFederated SearchDuplicate and Similar DocumentsMobile SearchFaceted SearchMultilingual SearchSearch-Based ApplicationsSemantic SearchSocial SearchText Mining and Sentiment AnalysisSummaryFurther Reading
Industry StructureDassaultHPIBMLexmarkOracleIndependent Search VendorsOpen Source Search SoftwareGoogle and Search AppliancesMicrosoft SharePointSpecialized Search ComponentsCloud-Based SearchOEM ApplicationsSystems Integratorse-DiscoverySummaryFurther Reading
The Project TeamsSpecification Project TeamSelection Project TeamInstallation Project TeamProject Programme OfficeThe Global DimensionRisk ManagementProject ScheduleWriting the SpecificationThe Story So FarContent ScopeUser ExpectationsInformation Systems ArchitectureIT PartnershipsInternal Development and Support ResourcesSecurity and Identity ManagementFederated Search RequirementsPeople DatabasesProject TimetableFunctional SpecificationConnectors and APIsFederated Search User InterfacesIndex FreshnessFilters and FacetsTaxonomy and Metadata ManagementSearch and System LogsEntity ExtractionQuestions for the VendorsRisk AssessmentProject ScheduleProject Management MethodologyUpgrade Release ScheduleSupporting a Global ImplementationUser GroupsKey Employee StrategyLicense and Support CostsReference SitesTrainingBuilding the Vendor Short ListUsing a ConsultantUsing a Implementation PartnerOpen Source Software ProcurementThe Best of Both Worlds?Proof of ConceptContract NegotiationSummaryFurther Reading
Project ManagementCustomer ResponsibilitiesImplementation ScheduleKnowledge TransferThe Show StoppersGet Indexing!User Interface DesignUsability and Accessibility TestingDisaster Recovery TestsHelp DeskMetadata ManagementCommunications PlanSummaryFurther Reading

Search Support Team RolesSearch ManagerSearch Technology ManagerSearch Analytics ManagerSearch Information SpecialistSearch User Support ManagerSupporting Global Enterprise SearchCreating a Centre of Search ExcellenceSearch Team SkillsIntroduction to Information RetrievalIndexingRetrieval and RankingUser Interaction and Interface DesignEvaluation of IR SystemsWeb SearchEnterprise SearchHelp Desk ManagementSecurity and ComplianceSearch Liaison SpecialistsReporting LinesTest SearchesBest BetsUsability TestsSearch LogsTop 50 Searches by Search Terms/QueryTop 50 Searches Leading to Only a Few or No Results Being PresentedTop 50 Searches Leading to No Document Being SelectedTop 50 Most Requested DocumentsTop 50 Searches Where More Than Three Pages of Results Were PresentedClicks on Best BetsClicks on Facets and FiltersFeedback FormsTraining and SupportEstablishing Good CommunicationsSummaryFurther Reading
1. The Petabyte Challenge2. Industry Consolidation and Expansion3. The Impact of Microsoft SharePoint4. Big Data and Text Analytics5. Business Intelligence and Unified Information Access6. Mobile Search7. Cross-Session Search8. Social Search9. Federated Search10. Developments in Information Retrieval11. Enterprise Search Professionals12. The Digital Workplace13. Does ‘enterprise search’ Have a Future?Further Reading
Enterprise Search – A Reading ListEnterprise Search - BlogsFurther ReadingChapter 1 ReadingsChapter 2 ReadingsChapter 3 ReadingsChapter 4 ReadingsChapter 6 ReadingsChapter 7 ReadingsChapter 8 ReadingsChapter 9 ReadingsChapter 10 ReadingsChapter 11 Readings

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About the Author

Martin White is an intranet and information management strategy consultant, running Intranet Focus Ltd since 1999. He has been Visiting Professor at the Department of Information Studies, (now renamed the iSchool) at the University of Sheffield, and was elected a Fellow of the Royal Society of Chemistry in 2006 for his work in information management for the pharmaceutical industry.