Notes

Preface

1. Pfeffer and Sutton (1999).

2. Sisodia, Wolfe, and Sheth (2007).

Chapter 1

1. Sassoon (2007, January).

2. Ford Motor Company (2009, January).

3. Reis (1997).

4. Kaplan and Norton (2001, June).

5. Charan and Colvin (1999, June).

6. Rumelt (2011, June).

7. Thompson, Strickland III, and Gamble (2005), p. 33.

8. Thompson, Strickland III, and Gamble (2005), p. 9.

9. Mankins and Steele (2006, February).

10. Fujimoto (2010, March). John has been senior advisor for Dr. James Womack’s Lean Enterprise Institute since its inception in 1997. John Shook was director of University of Michigan’s Japan Technology Management Program, and taught in the university’s Department of Industrial and Operations Engineering from 1994 to 2000.

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