Essentials of Organizational Behavior, 14/e

Emotion Regulation

Have you ever tried to cheer yourself up when you’re feeling down, or calm yourself when you’re feeling angry? If so, you have engaged in emotion regulation. The central idea behind emotion regulation is to identify and modify the emotions you feel. Recent research suggests that emotion management ability is a strong predictor of task performance for some jobs and for OCB.63 Therefore, in our study of OB, we are interested in whether and how emotion regulation should be used in the workplace. We begin by identifying which individuals might naturally employ it.

Emotion regulation

The process of identifying and modifying felt emotions.

Emotion Regulation Influences and Outcomes

As you might suspect, not everyone is equally ...