Teams can make products, provide services, negotiate deals, coordinate projects, offer advice, and make decisions.4 In this section, we first describe four common types of teams in organizations: problem-solving teams, self-managed work teams, cross-functional teams, and virtual teams (see Exhibit 10-2). Then we will discuss multiteam systems, which utilize a “team of teams” and are becoming increasingly widespread as work increases in complexity.
Quality-control teams have been in use for many years. Originally seen most often in manufacturing ...
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